Posts Tagged: Usability

Wireframes done right, they might not be what you think they are…

Someone emailed me yesterday, and mentioned they were going to make “a” wireframe to figure out how their site/app would work. Here’s my response… Wireframe are about QUESTIONS not answers. You should check out the website “”. They have a free test every month that you can see. It’s amazing because such subtle changes can… Read more »

INDIA: Trains,Traffic, & Women

A few months ago I spent two weeks in India with my daughter. I can’t wait to go back, but it was my first Asian experince, and being an efficiency geek and a numbers geek there’s lots that catches my interest here. Trains The trains are packed. This is a city of 12-20 million people (depending on which… Read more »

I usually think “Game Theory” is bull, but here are some great real-world examples

The New York Times has an article about some of the ways Uber uses psychology (i.e. Game Theory) to “trick” it’s drivers. The subtext of this article is Uber is evil/cruel/privileged/disgusting (which at least as the top level it seems it is), but the strategies they use here are NO different than ANY company tries to do. Regardless of… Read more »

Optimistic User Interfaces – When to use them

Smashing Magazine has a typically long (and slightly convoluted) article which talks about Optimistic User Interface Design. It can probably be nicely summarized in this: After the like button is clicked, Twitter instantly updates it to the success state visually. … the server request has been sent but is still in progress. The “likes” counter… Read more »

Hold music that sucks

I’m not musically inclined. in fact I’m sort of the opposite. I love music, but I’m not a musician by any stretch of the imagination. But one thing I know is that high notes (flutes, violins, etc.) sound like a crackly mess over the phone! So why do so many companies have pretty hold music… Read more »

Real World Accessibility For The Blind

Awesome keynote this past weekend at New England Drupal Camp. Brian Charlson from the Carroll Center for the Blind “showed” us what the web was like for him. Amazing demo, with great context and the obligatory technical failure… which actually turned into one of the most compelling parts of the presentation. If you’re sighted and ever… Read more »