Posts Tagged: Procedures

Why do a Postmortem

John Allspaw says any ‘after-action’ or ‘postmortem’ document (in my domain of web operations and engineering) has two main goals: To provide an explanation of how an event happened, as the organization (including those closest to the work) best understands it. To produce artifacts (recommendations, remediations, etc.) aimed at both prevention and the improvement of detection and response approaches to aid… Read more »

The real problem with just making shit up

If you have experience and can reapply knowledge, you’re going to devise and follow a process/procedure based on your experience. OR you’re going to find someone with more relevant experience and get their help crafting the process/procedure. If you’re not following a procedure you’re making shit up. Making shit up is what you do when… Read more »